FAQ


We know you're smart - you're a Kombucha drinker! Notwithstanding this, we all have questions. There are no silly questions here. Below are some of the more common queries that TONICKA-lovers have.

What makes up a full SUBSCRIPTION?

Just select 3 or more bottles of Kombucha and add them to your cart. That constitutes a full subscription. If you select two or less, unfortunately we will have to charge you a higher shipping rate - our freight costs add up, however with a full subscription we do our best to subsidise them for you.

How does SHIPPING work?

Once you've selected your full subscription, and entered your address, you will see your shipping rate. They are incredibly good value.

  • Sydney's Inner West* - FREE
  • Rest of Sydney - $5
  • Rest of Australia - $15

(Rates are higher if you don't select a full subscription). 

* Inner West Postcodes: 2203-2206 or 2037-2050

How do I enter a DISCOUNT code?

You got a discount code? How did that happen? We're already discounted our prices! OK... if you really must, simply enter it at the checkout page. On the right-hand-side, just below your products, and above the total price, you will see a field for you to type it in and hit OK to apply.

How do I change my subscription membership?

You will have received an email from us upon your initial purchase. This email will have a link to your customer portal, allowing you to amend your subscription as you wish. We know sometimes customers like to change up the flavours, or even add more! If you have any problems with this process, simply get in touch with us.

What day of the week should I expect my delivery to arrive?

We pack and dispatch all deliveries from our Marrickville brewery on Wednesdays. 

As such, estimated delivery days would be:

  • Inner West: Wednesday
  • Rest of Sydney: Thursday
  • Rest of Australia: Friday/Monday 

How do I find out more about TONICKA?

Head to our main website: https//www.tonicka.com.au

Any other questions? Email me, anthony@tonicka.com.au